If you are not satisfied with an item you purchased, please call us within 10 days of your purchase to arrange for an exchange, credit or refund.

We we are a small business that is offering these products at deep discounts from the OEM retail price.

As these are medical devices, they need to be inspected, tested, cleaned, disinfected, sterilized and restocked before they can be returned to inventory.

This process is labor intensive and therefore, we have to charge for these activities as part of the refund process.

If you do not agree with these terms and conditions, please purchase from the manufacturer as they might have a more generous return policy or even offer trial systems.


Medafore.com Return Policy

  • No unauthorized returns will be accepted.
  • All new system returns are subject to a 50% charge as they cannot be sold as new after being used. 
  • All demo returns are subject to a 30% charge as we cannot resell them as a demo system.
  • All refurbished system returns are subject to a returned item charge of 25% of original purchase amount.
  • A return authorization number can be obtained from us by e-mailing us at info@medafore.com.
  • or, by calling
    • (+001 from outside the USA)
    • 303-619-0544.
    • If the item is eligible for a return, we will issue a return authorization number.
  • Write the return authorization number prominently on the outside of your return shipment.
  • ELT INC, DBA Medafore.com will credit you for returned merchandise as soon as your return is received, inspected  and processed.
  • Credit is based on the original invoice price and excludes shipping charges.
  • No returns will be accepted after 10 days from the original date of purchase.
  • All returns and exchanges must be received in unused, (or in case of demo and refurbished systems, in the same) resalable condition.
  • For health reasons ELT INC, DBA Medafore.com is unable to accept returns or exchanges of some products such as single patient garments, breathing circuits, including filters, hoses, adapters and masks.
  • Costs for these items will be deducted from the return amount.
  • Credits for returns are issued only to original purchaser.